The Firm

We are Blackstar Financial Ltd. We are authorised and regulated by the Financial Conduct Authority (“FCA”). Our FCA Authorisation number is 924333

Our Company Registration Number is: 2513364 and Our Registered Office Address and Principal Place of Business: 48 Chelmsford Road, Stockport, SK3 9LS

You can check this on the FCA Financial Services Register by visiting the following website: https://register.fca.org.uk/ or contacting them by telephone on 0800 111 6768.

Services

We are a credit broker, NOT a lender. Our services our limited to making an introduction to a panel of lenders in connection with the sale of motor vehicle.

We do not provide any advice or recommendations to you. We provide you information to allow you to make an informed decision.

We do not offer a fair analysis of the whole of market and there may be better rates from other lenders.

What will you have to pay us for this service?

We will not charge you a fee for our services, however please be aware that we do receive a commission from the lender we introduce to after the vehicle has been delivered to you.

What to do if you have a complaint or wish to cancel

You must be aware that you have the right to cancel the policy, without penalty and without giving any reason, within 14 days from signature. Any cancellation beyond the 14 days will incur penalty costs. If you wish to register a complaint or cancel, please contact us:

In Writing: Please address your letter to the Complaints Manager at: 48 Chelmsford Road, Stockport, SK3 9LS

By phone: 07967 638639 (we are open from 9am to 5pm, Monday to Friday).

By Email: complaints@blackstarfinancial.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.